The Rebook Sprint by Go Forth Digital
Your next 10 patients could already be sitting in Cliniko.
We'll find them, contact them and put 10+ appointments back into your diary.
14-day sprint. $875 flat. 10 bookings or we run another round free.
Example sprint
One clinic. 14 days. 17 appointments rebooked.
A physio clinic had 186 past patients who hadn't been back in over six months. Nobody had followed them up. Reception was flat out and the list just sat there.
We wrote a three-message campaign in their clinicians' voice and sent it from the clinic. Two weeks later:
186
past patients contacted
17
appointments booked
$1,870
in booked treatment revenue
$0
spent on ads
No ads. No discounts. Those patients came back because their own clinician asked.
Get 10+ bookings in 14 daysBefore you spend another dollar on ads, check your database.
When the diary has gaps, most clinic owners reach for the same fix. Boost a post. Call an agency. Turn up the Google Ads budget. Then pay again to find people who have never heard of you.
Meanwhile, hundreds of people who already know your clinic, your clinicians and where to park are sitting in your patient list. You've already paid to win them once. The ads, the referrals, the first appointment, the admin. That money is spent.
Most clinics never go back to them. Pulling the list, writing the messages and chasing the replies is a job nobody at the front desk has time for, so it never gets done.
That's the revenue we recover.
Every past patient who never rebooks is a patient you paid to acquire and stopped earning from.
You haven't lost these patients. They just stopped booking.
They found you. They booked. They came in. They trusted your clinicians.
Then, somewhere along the way:
- They felt better.
- Work got busy.
- The pain settled.
- They meant to book and forgot.
- Then six months went by.
None of that means they don't want to come back. It means nobody asked.
These aren't strangers. They know your name, your front desk and their clinician. A message from their own practitioner lands differently from an ad for a clinic they've never been to.
213
former patients contacted
31
replied
18
booked
$1,800
booked revenue at a $100 average appointment
Example sprint figures.
That's the difference between a database that sits there and a diary that fills.
How the Rebook Sprint works
14 days. Three steps. We do the work, your team takes the bookings.
-
We find them
Days 1 to 4
We audit your database and pull every patient who hasn't been back in six months or more. Then we sort them by clinician, treatment type and time since their last visit, so every message makes sense to the person reading it.
-
We contact them
Days 5 to 12
We write the campaign in your clinicians' voice. You approve every word before anything goes out. Two SMS and one email go out from your clinic, spaced so patients have time to act. Every message includes an easy opt-out.
-
They book
Days 5 to 14
We monitor replies, give reception a script for every response, and track every appointment that comes back. On day 14 you get the numbers and a call to walk through them.
Your team's job: answer the phone and take the bookings.
Hi Sarah, it's Jess from the clinic. It's been about eight months since your last session with Tom. If you'd like to get back in, he has spots next week: book.yourclinic.com.au Reply STOP to opt out.
Good timing. Any chance of Thursday arvo?
Done. Thursday 3:30pm with Tom. See you then.
Booked back in
Everything you need to reactivate your dormant patient list
Included
- Past-patient opportunity auditHow many past patients you have, how long they've been gone and what they're worth.
- Patient list segmentationBy clinician, treatment type and time since last visit.
- Clinician-specific campaign copyWritten to sound like your team, approved by you.
- 2 SMS campaigns
- 1 email campaign
- Campaign setup and booking linksPatients book in a couple of taps.
- Opt-out built into every message
- Reception reply scriptExactly what to say to "yes", "maybe" and "not right now".
- Daily campaign monitoring
- Day-14 results reportContacted, replied, booked and booked revenue.
- Results callWhat worked, what's left in your database and what to do next.
- Another round freeIf you don't hit 10 bookings.
10 bookings or we run another round free.
If the sprint doesn't put 10 booked appointments in your diary within 14 days, we run another round at no cost.
What counts as a booking: an appointment booked by a past patient we contacted during the sprint, within the 14 days.
The definition is deliberately clear. You know what we're promising. We know what we're responsible for.
You're not paying for effort, activity or a report full of open rates. You're paying for appointments in the diary.
Is your clinic a fit?
The Rebook Sprint is built for allied health clinics that:
- See patients over multiple appointments: physio, chiro, osteo, podiatry, exercise physiology, OT, speech pathology and more
- Have seen 300+ patients in the last 18 months
- Use Cliniko or another practice management system that can export a patient list
- Have room in the diary and want it filled
- Have reception capacity to take extra bookings
Newer clinics, clinics already booked out with a waitlist and teams without room to take extra appointments will usually get more from something else. We'll tell you that straight.
We run a limited number of sprints at a time so every campaign gets proper attention. The form below takes about a minute.
Questions owners ask
Will my patients find this annoying?
That's why we don't send one generic message to your whole database. We segment the list, write messages that make sense for each patient's history with your clinic and keep the frequency controlled: three messages over 14 days, each with an easy opt-out.
The goal isn't to pester anyone. It's to remind the right patients you're there when they're ready to come back.
How much work is this for my team?
About an hour from you to approve the copy, plus reception taking the bookings. We handle the list, the messages, the setup and the tracking.
Is this allowed?
Every message identifies your clinic and includes an opt-out, as Australian spam law requires. The copy follows Ahpra's advertising guidelines: no discount offers, no testimonials and no outcome claims.
Do you need access to patient records?
We need a patient list: names, contact details, last visit date and clinician. We never need clinical notes.
What if we're not on Cliniko?
Tell us what you use in the form. If it can export a patient list, we can usually run the sprint.
What happens after 14 days?
You keep every booking, the campaign copy and the report. The report shows how many past patients are still in your database, and you decide whether you want another round.
Why not just run ads?
You've already paid to acquire these patients. Ads find strangers. The Rebook Sprint brings back people who already know and trust your clinicians, for a fraction of the cost.
Get 10+ bookings in the next 14 days
Four quick questions. About a minute. We'll check your clinic is a fit and come back within one working day with your Rebook Opportunity Estimate.
$875 flat. 10 bookings in 14 days or another round free.
No obligation. We'll look at your answers and tell you straight whether the sprint makes sense for your clinic.
Your past patients are waiting for someone to ask.
Fill the diary from the database you already have.
14-day sprint. $875 flat. 10 bookings or we run another round free.