Booking and membership systems for clinics and studios
Booked without the back-and-forth.
Booking and membership system setup for Australian allied health practices, wellness and recovery centres and fitness studios. Go Forth Digital sets up, fixes, moves and connects Cliniko, Halaxy, Splose, Nookal, Zanda, Mindbody, Glofox, GymMaster, Momence and more, so clients book and pay online, reminders and memberships run on their own, and your website, booking system and payments agree with each other.
One short form. We reply within one working day with next steps and a quote range.
Catherine Withers, the founder, has worked a physiotherapy front desk, launched a studio’s membership system and signed its first members, and spent five years building websites and booking systems for health and wellness businesses.
What does booking and membership system setup include?
Whatever your system needs, from a first setup to a full move.
- New setup. The right platform for how you run, then services, classes, staff, rooms, prices and payments set up and tested.
- Moving systems. Your client list, upcoming bookings, memberships and payment details carried across, timed for a quiet week so you don’t lose bookings.
- Fix and tidy. Services, prices, availability and booking rules that have grown messy, cleaned up so the system matches how you run now.
- Booking on your website. Live availability on your site, and on your Google Business Profile where your platform supports it, so people book on their phone without leaving.
- Payments and memberships. Memberships, packs, intro offers, direct debit, gift cards, and an automatic follow-up when a payment fails.
- Reminders and follow-ups. Reminders that cut no-shows, intake forms, rebooking prompts and review requests that run on their own. More on automation.
- Handover and training. A short guide written for your setup, and your team shown how it works. You own the accounts.
Which booking systems do you work with?
The ones Australian clinics and studios use most.
- Allied health practices Cliniko, Halaxy, Nookal, Splose and Zanda (formerly Power Diary), with private, health fund, Medicare and NDIS appointment types set up properly.
- Wellness and recovery centres Mindbody, Glofox, Momence, bsport and Fresha, with sessions, packs, memberships and gift vouchers.
- Fitness studios Mindbody, Glofox, GymMaster, Momence, bsport and Mariana Tek, with classes, waitlists, intro offers and memberships.
Not sure which one fits? Read our comparison of Cliniko, Halaxy, Splose and Nookal, or tell us how you run and we’ll recommend one.
Should you switch systems or fix the one you have?
Usually, fix first.
Switching is disruptive, so we only recommend it when your system can’t do something you need: online payments, memberships, multi-location calendars, Medicare or NDIS claiming, or an integration you rely on. Otherwise we fix the setup you have. Either way, you get the reason in writing before anything changes.
Is your booking system costing you bookings?
Signs it needs work
- Double bookings, or empty slots nobody can see
- Your front desk chasing payments, forms and confirmations by hand
- Clients who can’t book, pay or rebook on their phone
- A website that sends people to the wrong booking page
- You’re opening a second location or adding classes, and the system can’t keep up
Not the right fit if
- Your system works and you need more clients through the door. Start with SEO or Google and Meta ads.
How it runs
- 1. Tell us what you need Which system you use, or don’t, what’s not working and what you want it to do.
- 2. We review your setup How clients book today, where they drop off, your no-show rate and what your front desk does by hand. You get a written scope, cost and timeline.
- 3. We set it up and test it Every service, class, price and payment rule, tested before a client sees it.
- 4. We hand it over Your team shown how it works, a short guide, and the accounts in your name.
What comes with every service
- Catherine Withers, the founder, does the work, from the first conversation to the finished job. No hand-offs, no juniors.
- Your scope and quote in writing before anything starts.
- You own everything we build: the site, the content, the ad accounts and the data.
- One monthly report on enquiries, bookings and clients back, with the visibility behind them. It runs on KYM AI, an independent platform, so the numbers don’t come from us marking our own homework.
- Advertising rules built in: Ahpra rules for registered practitioners, consumer law for everyone.
- Set up in the systems you already run: Cliniko, Halaxy, Splose, Nookal, Mindbody, GymMaster and more.
- No long lock-ins. Ongoing work runs on a three-month initial term, then month to month.
Frequently asked questions
How much does booking system setup cost in Australia?
It depends on scope: the platform, how many services, staff and locations you have, and how much needs moving. Pricing is quote-based, and as a guide, Go Forth Digital’s booking and membership system projects range from $1,500 to $6,000 ex GST. A setup or tidy-up of one system sits at the lower end, and a full move with memberships, payment details and several locations at the top. Your software subscription is paid to the provider directly. You get the scope and price in writing before anything starts.
How long does setup or a move take?
As a guide, a straightforward setup takes one to three weeks. A move with memberships and payment details usually takes three to six weeks, timed so you don’t lose bookings.
Will we lose client data or bookings if we switch?
Not if it’s planned properly. We map your clients, upcoming bookings and memberships before anything moves, run the old and new systems side by side where needed, and switch over at a quiet time.
Can clients book from our website and Google?
Yes. We embed or link your booking system so clients see live availability and book on any phone without calling. Booking from your Google Business Profile can be set up too, where your platform supports it.
Can you set up memberships and direct debit?
Yes: memberships, class packs, intro offers, direct debit and card payments, and an automatic follow-up when a payment fails, all inside your booking platform where it supports them.
Do you set up Medicare and NDIS claiming?
We set up the booking and client side. Claiming runs through your practice management software, such as Cliniko, Halaxy or Splose, and we make sure the setup supports the funding types you bill.
Tell us what you need
You know your business. We know how to get it found and booked. Tell us what you need help with, we’ll find what’s in the way and clear it, so you can go forth.
Or email [email protected]